Privacy Policy

1. Who we are

This Privacy Policy explains how Interact Well Care, LLC ("Interact Well Care," "we," "us," or "our") collects, uses, and protects personal information when you visit our website, fill out a form, sign up for updates, or otherwise interact with us online (together, the "Services").

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

2. Important note about health information

Because we do not provide medical treatment through this website, information you submit here is generally not "protected health information" under the Health Insurance Portability and Accountability Act (HIPAA). We still treat everything you share with care and use it only as described in this policy.

3. Information we collect

Information you give us

• Contact details such as your first and last name, email address, and phone number (if you choose to provide it).
• Your area of interest, for example brain health, caregiving, care organizations, speaking events, or book updates.
• Messages you send us through a form or by email.
• Organization or event details you choose to share, such as your organization name, role, care setting, team size, or event date.
• Purchase or enrollment information if you join a program. Payments are handled by our payment processor, and we do not store full card numbers.

Information collected automatically

• Device and usage information such as your browser type, device type, pages visited, links clicked, referring website, and approximate location based on your IP address.
• Cookies and similar technologies that help the website work, remember your preferences, and help us understand how visitors use the site. See the Cookies section below.
• Email engagement information such as whether an email we sent was opened or a link was clicked.

Information from others

If you interact with us on social media (Facebook, Instagram, LinkedIn, or YouTube) or through an event partner, we may receive basic information such as your name and how you found us.

4. How we use your information

We use personal information to:

• Respond to your questions and requests.
• Send the guide, program brief, or information you asked for.
• Route your inquiry to the right team member, for example for a Memory Officer™ pilot conversation or a speaking request.
• Send updates, educational content, and announcements, if you have signed up or if permitted by law. You can unsubscribe at any time.
• Provide, manage, and improve our programs, website, and services.
• Process enrollments and payments for programs you join.
• Understand how visitors use our website so we can make it clearer and easier to use.
• Protect the security of our Services and prevent fraud or misuse.
• Comply with legal obligations and enforce our Terms of Service.

5. How we share your information

We do not sell your personal information. We share information only in the following situations:

• Service providers who help us run our business, such as our customer relationship management and email platform, website hosting, payment processing, scheduling, and analytics tools. These providers may use your information only to perform services for us.
• Professional advisors such as lawyers or accountants, when needed.
• Legal reasons, if required by law, court order, or to protect the rights, safety, or property of Interact Well Care, our users, or others.
• Business changes, such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
• With your permission, for any other purpose you agree to.

6. Email and text messages

Email. If you submit a form or sign up for updates, we may send you a confirmation, the resource you requested, and occasional educational emails. Every marketing email includes an unsubscribe link.

Text messages. If you provide your mobile number and agree to receive text messages, we may send messages related to your inquiry or our programs. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Your consent to receive texts is not a condition of any purchase. We do not share your mobile number or text messaging consent with third parties for their marketing purposes.

7. Cookies and analytics

Cookies are small files stored on your device. We and our service providers use cookies and similar technologies to:

• Keep the website working properly and securely.
• Remember your form entries and preferences.
• Measure visits and understand which pages are helpful.
• Measure the effectiveness of our social media and advertising, where applicable.

You can block or delete cookies through your browser settings. Some parts of the website may not work as intended if cookies are disabled. Our website does not currently respond to "Do Not Track" browser signals.

8. Third-party links and content

Our website may link to or display content from other websites and services, such as Amazon (for book purchases), Vimeo or YouTube (for videos), our program learning platform, and social media sites. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before sharing information with them.

9. How we protect and keep your information

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, email, or online system is completely secure, and we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described in this policy, such as responding to you, providing programs you joined, keeping business records, and meeting legal requirements. When information is no longer needed, we delete it or make it anonymous.

10. Your choices and rights

• Unsubscribe from marketing emails using the link in any email, or reply STOP to text messages.
• Access, correct, or delete the personal information we hold about you by contacting us at [email protected].
• Update your details at any time by contacting us.

State privacy rights. Depending on where you live, including California and other U.S. states with privacy laws, you may have additional rights, such as the right to know what personal information we collect, to request deletion or correction, to opt out of certain sharing, and to not be treated differently for exercising your rights. To make a request, email [email protected]. We may need to verify your identity before responding. You may also use an authorized agent where permitted by law.

11. Children's privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Visitors outside the United States

Interact Well Care is based in the United States, and our Services are operated from the United States. If you use the Services from another country, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are significant, we may also notify you by email or with a notice on our website. Please check this page periodically.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

You can also reach us through our Talk With Us page.